TERMS AND CONDITONS

Safari Vehicles:
We use  safari-designed vehicles like open roof vehicles with hatches to allow game viewing easily and photography, land cruisers special buses for this purpose. We use 4x4 wheel drive vehicles in good mechanical state. These include normal Land Cruisers,  Coasta buses and Toyota Hiace mini buses.  Our fleet of vehicles have electric open roofs or pop up roofs that can allow game viewing photographing and sight seeing easier to clients. Where open roof are not available, at least vehicles with sliding windows and air cone working are used. 

Driver/ guides
We employ experienced tour guides. Some of the few guides provide their services on hire basis.  However the company has own trained guides who render professional services and make your safari a memorable one. Our guides have great knowledge of the the industry, experienced and render quality services that make our safari packages attractive. These guides are continuously used where to handle clients to recommendable standards. Bird watching safaris include special bird guides all throughout with  their associated expenses.

Pre-Safari Planning
A successful safari/tour, needs right pre-safari designing and planning to cater for clients' interests. This has been our specialty and we can easily identify clients interests and be able satisfy him/her/their interests.

A successful trip must be handled well from the time of first inquiry until confirmed. The booking and reservation will be carried out as per clients' choice to avoid embarrassments. We value clients' interests and observe them when selling and executing a trip in relation to culture wildlife, birds, fauna and flora, and help you to achieve more and appreciate Uganda as a destination.

Accommodation
Accommodation is based on twin sharing or double. Where client is to stay single, single supplement has been provided. Luxury/ upmarket/Middle Hotels/ lodges and budget with basic facilities in budget options have been used in our costing.  Mid rates  where not available a budget facility  has been taken into account. Accommodation will be provided in accordance with itinerary or similar in both options of middle and budget rates. Budget facilities are basic.
 Clients seeking to stay  in first class hotels and luxury lodges, a list  has been provided  where to stay  for you to choose  at your own descrition .

Meals
Three meals per day -breakfast, lunch or packed and dinner while on safari. 1st day of arrival meals are based on dinner and breakfast. Meal plan is at full board unless specified in the tailor made programs.

Park fees
Park  fees have been covered and these include: park entrance fees, game reserves, boat cruises and rides, park ranger guides, natural walks and chimp permits.

Gorilla Permits
Gorilla permits are sold on first come first serve basis hence need to book early at least 6 months in advance(or immediately once a safari is confirmed and depend on availability). Clients who do not wish to track gorillas in the group can pay less gorilla permit in Bwindi park and Mgahinga park $500 and {Rwanda $500 not covered in the cost}. However  we have standardized our gorilla programs to allow flexibility to track in all parks mentioned  including Rwanda in  order not to miss out on viewing these gentle giants. However clients will be requested to top up on gorilla permit, border crossing fee and accommodation if tracking will be done in Rwanda. In Birding safaris gorilla tracking has been taken as an option. Clients who wish to track gorillas will add permit fees on the stated price. 

Bwindi gorilla permits sell out first and clients need to try other parks because viewing is the same. However Mgahinga Gorillas at times cross border to DRC and Rwanda and make tracking impossible. When this happens clients will be diverted to Rwanda  provided a top up is done to cover costs. Or arrangements will be done to refund permit money later after Uganda Wildlife Authority as paid out the refund basing on their policy. 

Payment Policy Schedules and Terms.
Payment terms have been made easier for both parties to execute transaction easily and the following will be observed:

Deposit

A safari confirmation will need 40% deposit. Where a safari includes gorilla permit (s) an equivalent price will be paid or whichever is higher.

Final Pay

30 days prior to departure date balance will be paid. Where a safari is confirmed within a period 45-30 days, 50% will be deposited on confirmation and balance be paid 15 working days prior to departure date.All  safari funds must be fully paid before the start of the safari.

Mode of payment

1. Telegraphic Transfer (TT). Wire transfer to our specified account (NET of bank charges).
2. Credit Cards: At the moment we are not accepting credit cards, as it requires some minimum standards to observe. However in future, together with our banks are steamlining the whole process and soon will start accepting them. 
3. Cash payments. Cash payment is accepted only where it appears as the only option to pay, clients are requested to pay full amount on arrival or before the safari begins.
4. Traveling Cheques will be accepted on the understanding of both parties.

Airport Transfers
Transfers (airport) are provided only on packages booked privately. Group departure begin from Kampala and  clients will be picked from their hotels or residences  in Kampala. Where departure dates and time coincide with the last day of the safari, clients will be dropped at the airport. For clients arriving  or departing on alternate dates  transfers will be provided at additional cost upon request prior to departure and we need to be informed early to include this service on your invoice. However Most Hotel establishments offer airport transfers upon request. 

Cancellations by the Company
In the unfortunate event that the company has to cancel the reservation made it will offer the alternative service or refund funds paid less some deosits done and gorilla permit funds are not refundable.

Cancellation Policy
In the event of client canceling :

• 21 days and above  prior to departure date a charge 20% will levied 
• 14 - 7 days to departure date 50% 
• 6 days to 3 days 75%
• 2 days  full forfeiture of funds

Gorilla permit funds are not refundable. Client who falls sick after arriving at the park or fail to see gorillas  while in the park will be refunded with a confirmation document from  park management in question. See cancellation policy on the very permit issued to you.

Liability

1. While the company provides all the services, to the best of its ability for your comfort and safety, it will be noted that all safaris are taken at the risk of  the client(s).
2. The company and all its employees and its agents act only as agents of the passenger at all times in all mattes relating to tours and it accepts no responsibility for any illness, injury, death, loss or damage to persons or property.
3. The company will not be held responsible for any delays, cancellations, or non - acceptance of reservations. We do our best to ensure that each program advertised is properly arranged we have  no direct control over services provided outside the company  and can therefore not be  held responsible.
4. The company has the  right to subcontract all or  part of the service or change part or whole of the itinerary program should conditions necessitate.
5. Any case arrising will be handeled by the laws of Uganda

Supplements
A supplement charge will be applied to all tours operating between December 23rd and Jan 3rd and in some cases during Easter season

Tour Price
All tour price packages are quoted in U.S.A Dollars and based at the time of publishing. All prices are subject to change without notice. 

Tour cost does not include:
All expenses of personal nature, personal Insurance, tips, laundry, beverages, gratuities, souvenirs and border country crossing fees (visas).  Tipping is done at each persons' discretion and not mandatory on clients' satisfaction.